First of all, please refer to the care instructions on the label of each product.
If your down jacket is stained, gently rub the stain with your detergent using a washcloth.
2/ Use a synthetic program 30°C and your usual detergent.
Remember to close all the zips of your down jacket before putting it in the machine. In order to keep its loft during the washing, we recommend you to add two clean tennis balls. This will allow the down to air out! Do not wring out your down jacket.
If your comforter is stained, gently rub the stain with your laundry detergent using a washcloth.
2/ Wash your down jacket with your usual detergent.
Rinse the comforter thoroughly with water to avoid stains and avoid wringing it out to prevent the down from clumping.
Please refer to the care instructions for each product.
Blot your down jacket with a towel to remove excess water.
2/ Use the synthetic program until the feather is completely dry (2/3 cycles required).
Add the tennis balls to the dryer and between each cycle, take your comforter out to shake it out and distribute the feather properly.
Pat your comforter dry with a towel to remove excess water.
2/ Turn your down jacket over and pat it regularly to prevent the feathers from sticking together.
Never dry your down jacket on a radiator.
Ensure the longevity of your down jacket by following our tips!
1/ Is it raining? Wear your reversible on the smooth side!
The coatings on our reversible down jackets offer 2 types of protection:
- water-repellent properties for the classic nylon side.
- a totally waterproof protection for the smooth side of the jacket.
2/ Is it windy? You can wear your windbreaker! The nylon of our down jackets will protect you a little from the wind. But if you want to be really sheltered, think of the windbreakers, the materials are specially designed to protect you.
3/ Is your down jacket stained? Gently rub the stain with your detergent using a washcloth before washing!
4/ You wash & dry your down jacket in the machine? Remember to add two clean tennis balls to air the down and don't forget to close all the zips of your down jacket before putting it in the machine.
5/ Is there a hole in your down jacket? If the lining has holes, we advise you to contact a professional seamstress who can help you. If you have kept the storage bag, she/he can use it (fabric, patch...) to reinforce the hole and prevent the seams from giving way again. Otherwise, she/he can use the inside pocket of the jacket for patching. Do not use iron-on elements.
Avoid damaging your down jacket by taking a few precautions!
1/ Do not wear your waterproof down jacket in the rain. JOTT's classic nylon coatings have the ability to let water slide off the surface without absorbing it. If you want to be protected from the rain, choose a waterproof down jacket!
2/ Do not pull on the feathers. All down jackets with real down lose some of their feathers with the cold and static electricity. Feathers are attracted like magnets to the outside.
3/ Do not use iron-on elements. If the cover has a hole, we advise you to contact a professional seamstress who can help you. If you have kept the storage bag, she/he can use it (fabric, patch...) to reinforce the hole and prevent the seams from breaking again. Otherwise, she/he can use the inside pocket of the jacket for the patch.
4/ Never dry your down jacket on a radiator. You can put your down jacket near a heat source but never too close to it so as not to damage the nylon.
Service other JOTT products
JOTT prohibits the use of bleach for the care of textile products.
We recommend using a clean toothbrush (or a dry soft-bristle brush or damp cloth) with a little washing-up liquid. Brush gently to avoid damaging the material.
For laces, we recommend soaking them in hot water with a little washing-up liquid, cleaning them by hand and rinsing afterwards.
We recommend that you air-dry your shoes at room temperature. Make sure they are completely dry before wearing.
Knitwear must be ironed according to the care label to regain its original shape.
Shrinkage after washing is tested. However, shrinkage of up to 5% is tolerable.
Please feel free to consult our FAQ. You will find many answers to the most frequently asked questions from JOTTER. If you can't find the answer to your question, contact us directly and we'll do our best to help you.