Shipping policy

This is a summary of our delivery and returns policy. 

Please see our Terms & Conditions  for further information, and for the terms that apply to orders. 

 

Delivery

Delivery method : We will deliver your order in accordance with the delivery option you selected when placing your order. Deliveries are made by DPD standard or another independent carrier. The products ordered may be delivered together in one delivery or in separate deliveries. 

Deliveries in the United Kingdom will be made to the address stated in your order. The carrier will require a signature on delivery. Deliveries will be made during working hours, Monday to Saturday, excluding public holidays.

Delivery costs : Our standard delivery costs are set out below, although the cost of the delivery will depend on the delivery option chosen by you, and will be shown in the order details prior to you confirming your order.  

• Standard delivery: £10 
• Orders over £135 are exempt from delivery fees.

Delivery times : Packages are generally shipped within 1-2 working days after we receive payment from you. Orders placed on after 12pm on a Friday, or on a Saturday or Sunday, will be dispatched the following Monday or Tuesday (excluding public holidays).  During peak periods (sales, holiday periods, etc.), the time it takes to prepare and ship your order may be slightly longer. 

International customers. We are not able to deliver orders to customers based outside of the UK. Customers based outside of the UK should visit our EU website at www.jott.com.

 

Returns policy

We do not offer exchanges, only refunds. 

 

Returns: If you are not satisfied with your purchase you can return your products for a full refund, provided we get them back within 30 days and in perfect original sale-able condition. Only unworn, unstained, undamaged, unwashed items returned with the tags attached and original bag/pouch/cover intact will be accepted. 

How to make a return. You must follow these instructions to make a return: 

1. click on the returns link provided in the email confirmation, or this link: https://jott-uk-prod.myshopify.com/a/return and follow the steps;
2. select the item(s) you wish to return and indicate the quantity and the associated reason for return; and
3. submit the returns request.

Once you have submitted your returns request, you will receive an email attaching a return form. Please print this form and attach it to the package. If you do not receive this email please check your spam/junk folder, and if it is not there, please contact us at https://contact.gorgias.help/forms/g0jmpppy.

The postal address for returns is JOTT, 103 Marylebone High Street, London W1U 4RP. This will be shown on the returns form. 

Alternatively, you may return your order in person at our Marylebone store (address above). 

 

Returns shipping: You are responsible for any return shipping charges (with the exception of returns of faulty items or items that are described or priced incorrectly).  The returns form will include pre-paid postage label. Once we have processed your return, we will deduct £5 from the amount to be refunded to you, to reflect the returns shipping charges.  

For your protection, please be sure to obtain a receipt for your returns parcel. We are not responsible for any loss or theft of the package during transit.

 

Your statutory right to cancel the contract

Please see our Terms & Conditions  for details of your additional right to cancel an order. 

 

Last update: 8 November 2022